Once it has disappeared from the Device Manager, disconnect the external hard drive.ĭisconnect the device from the computer (unplug the USB cable).Ĭlick Start / Windows button in the bottom left corner of the screenįor Vista - In the Search field, type c:\windows\inf and press Enter.įor Windows 7 - In the Search field, type C:\windows\system32\driverstor and press Enter. The device will usually appear under "Other Devices" or "Unknown Devices" right-click on it and choose Uninstall. Right-click on Computer and choose Manage. Vista and Windows 7: If the drive works fine on another computer, there are a few steps to try while the drive is connected to the original computer:Ĭlick the Start / Windows button at the bottom left corner of the screen. This should load the drivers.Īdditional Troubleshooting Step for External Drives requesting drivers or if receiving an Error Code 28 on an External Drive / Mass Storage Device in Device Manager. Make sure the "Include subfolders" box is checked.Ĭlick Next. Open the Windows folder on the C: drive (Computer > C: > Windows) and click OK.
Then click "Browse my computer for driver software". This will open the Update Driver software wizard, click "Locate and install driver software (recommended)". Here is the procedure to load the drivers manually:ĭouble-click the drive (usually listed as USB Mass Storage, but may be listed under another name).Ī new window will open showing properties click the Reinstall Driver button. Here is the relevant graphic for Vista's Device Manager: If this does not resolve the problem and the drivers do not now load automatically, you may simply point Windows 7 or Vista to its own drivers manually. When that happens, it may alert you that drivers were not loaded correctly. These drivers are part of its own Windows registry.įirst, update Windows Vista to Service Pack 1. Windows 7 or Vista sometimes encounters problems locating the drivers necessary for the proper function of external hard drives.
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